Most roofing contractors have limited staff inside offices. Roofers and professionals spend most of their time in the field, often tackling emergencies and responding to customer requests. When calls aren’t answered, callers look for alternatives, and considering the volume of missed calls each month, the potential revenue loss can be huge.
As a better step for your roofing business, you can consider using AI. An effective AI answering service for roofers, such as the one from Signpost, is designed to enhance and simplify call management. Signpost’s AI receptionist comes with easy onboarding, customizable features, and effective pricing, and currently, they have thousands of small business clients across the United States. Here’s what you must know about AI answering services.
Why Roofing Calls Are High-Stakes!
When is a customer likely to call you? Probably, their home was damaged during a storm. Maybe someone is dealing with an urgent leak. Regardless of the reason, homeowners want quick response and fast repairs, especially during emergencies. As a roofer, you have to consider that as your first goal – serving customers on time. If you decide to wait, the customer will have no time to find the next available roofing contractor. An AI receptionist can ensure every call is answered, logged, and routed.
How AI Receptionists Handle Inbound Roofing Calls?
AI doesn’t need a break or day off. AI answering solutions take calls 24/7, even on weekends and holidays. From greeting callers in your brand’s tone to answering common questions and recording details, the system can do it all. AI answering services can also identify if a caller has an urgent need, and in such cases, the system will transfer/forward the same to your team. There is no need for your admin to do all that manually. Even if someone isn’t available to take the call, the call summary or request will be recorded for future discussion.
Managing Call Volume During Seasonal Peaks
Roofing businesses often experience unexpected rise in call spikes after storms or seasonal damage. However, for roofers, it isn’t practical to hire more people suddenly. AI receptionists are scalable. You will usually pay a fixed price for a fixed number of monthly minutes, but if you need more help with sudden increases, you can always switch. AI also knows how to eliminate unwanted calls and spam, including robocalls and sales calls, so that your team can focus on what matters the most for them.
Features for Selecting an AI Receptionist for Roofers
- The first one is customizability. You should be able to share what you want through AI, and the process should be easy. Once the scripts and FAQs are ready, the next steps of updating information must be straightforward. Your team members may not know deep technical things, but should be able to handle such things.
- Next, review the overall setup. Signpost, for example, allows onboarding within a few hours, and your company can start taking calls immediately. The process should be simple.
- Another thing to consider is customer support. You should be able to get help for technical issues as and when needed, because if the AI receptionist service is compromised, your call management goes for a toss.
- If there are add-on features, such as automated reviews, marketing automation, payment integration, that is always an advantage. Also, consider whether you have an app to get alerts. Your team should get alerts and notifications on the go so that they can handle urgent requests without delay.
With the right AI receptionist, there is very little you have to worry about in terms of taking calls or ensuring your customers and leads get a response. Just choose an option that’s flexible, scalable, and allows you to retain control.
